Terms of Sale

Who these terms cover

These terms apply to parts and services you order from IndeeSource ("IndeeSource", "we") through quote.indeesource.com, by email or by phone, and to your use of our websites. Placing an order means you agree to them. If a signed agreement or project quote between us says something different, that document wins for that job.

Quotes

Instant Quote prices are estimates calculated from your files. An engineer reviews every order, and within 1 business day we confirm the price, material, finish and ship date, or tell you what has to change. If we can't make your parts as quoted and you paid online, we refund you in full.

Quotes are valid for 30 days. Reopening a quote, or reordering, prices it at that day's prices and lead times. A price can change if your files, quantities, drawings or requirements change.

Orders and payment

Online orders are paid at checkout through our payment processor, Stripe, by card or by US bank transfer (ACH) where offered. Card processing is included in our prices; there's no separate card fee. We never see your full card number. Bank transfers take a few business days to clear, and we start work once they do.

Prices don't include shipping or sales tax unless they're shown at checkout. You can also send an order as a request and pay on our invoice after we confirm it.

Net terms

Net terms are for accounts we approve, at our discretion. With approved terms you can order without paying up front, and we invoice when your parts ship. Each invoice is due within the number of days we approved (for example, net 30) from the invoice date. A per-order limit may apply.

If an invoice goes past due, we may pause your terms, ask for payment before starting new orders, or both. We may change or end terms with notice. Orders already confirmed on terms stay on terms.

Lead times and ship dates

The ship date we confirm is our commitment, and we work to beat it. Standard ships by the date shown. Flexible costs 5% less and ships at our next opening, never sooner than Standard plus 5 business days. Rush costs more and ships sooner where we can. If something outside our control delays your order, such as a material shortage, a machine failure or a carrier delay, we'll tell you as soon as we know. You can cancel any affected parts we haven't started for a refund of those parts.

Your account

Accounts use sign-in links emailed to you instead of passwords, so keep access to your email secure. You're responsible for orders placed from your account. We may suspend an account that's misused. You can ask us to close your account at any time.

Your drawings and specifications

You're responsible for the files, drawings, dimensions, tolerances, materials and finishes you give us, and for making sure the parts suit their intended use. We make parts to the information you provide. If something looks wrong we'll ask, but checking your design remains your responsibility. Unless your drawing says otherwise, our standard tolerance is ±0.005 in (±0.13 mm). You confirm you have the right to use and share every file you send us.

Changes and cancellations

Every part is made to order. You can change or cancel an order free of charge until we start work on it. After that, you pay for the work, material and setup already done, up to the price of the order, and we refund the rest. Custom parts can't be returned for a refund unless they don't match the agreed specification.

Inspection, defects and warranty

Please inspect parts when they arrive and tell us about any problem within 14 days of delivery. If parts don't meet the agreed specification because of our error, we'll remake or repair them, or refund the price of the affected parts, at our choice.

Beyond that, parts are supplied without any other warranty, express or implied, including merchantability and fitness for a particular purpose. Our total liability for any order is limited to the price paid for the affected parts, and we aren't liable for indirect, incidental or consequential losses such as lost profits, downtime or the cost of assembly or installation.

Shipping and pickup

You can pick up parts at our Murrieta shop or have us ship them. Shipping charged at checkout covers the method you chose. Risk of loss passes to you when parts are handed to the carrier or picked up. Report shipping damage to us within 14 days of delivery and we'll help you file the claim.

What we won't make

We may decline any job, including parts we believe are unsafe or illegal. IndeeSource is not ITAR-registered. Don't send ITAR or export-controlled (EAR) technical data through our websites; call (951) 491-9128 first to talk through options.

Sales tax and resale certificates

We charge California sales tax where it applies. If you buy parts to resell, give us a resale certificate (CDTFA-230) at checkout. Once we've reviewed and accepted it, your future orders are tax-exempt. Tax already charged on orders placed before we accepted your certificate isn't refunded.

Confidentiality and privacy

Your designs stay yours. See Confidentiality & IP and our Privacy Policy.

Governing law

These terms are governed by the laws of the State of California. Any dispute will be heard in the state or federal courts for Riverside County, California.

Changes to these terms

We may update these terms. The version in effect when you place an order applies to that order. The effective date at the top shows when they last changed.

Contact

Questions about an order or these terms: info@indeesource.com · (951) 491-9128 · 38340 Innovation Ct, Suite 703G (Bldg. G), Murrieta, CA 92563.